Shipping policy
Shipping Policy
Last updated: August 2026
Processing Time Orders are processed within 1–3 business days (Monday–Friday, excluding Canadian public holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Destinations We currently ship to Canada, the United States, France, and three additional international destinations. Shipping rates are calculated in real time at checkout based on your location, package weight, and dimensions.
Estimated Delivery Times
| Destination | Carrier | Estimated Transit Time |
|---|---|---|
| Canada | Canada Post | 2–8 business days |
| United States | Canada Post / Purolator | 5–10 business days |
| France | Canada Post / Purolator | 7–14 business days |
| Australia | Canada Post | 10–20 business days |
| Other international | Canada Post | 10–20 business days |
Delivery estimates begin from the date of shipment, not the order date. Delays may occur during peak seasons or due to customs processing.
How Shipping Rates Are Calculated Shipping costs are carrier-calculated and displayed at checkout before you complete your purchase. Rates are based on the destination, package weight, and dimensions. No surprises — you'll see the exact cost before paying.
Bulky Items — Flat Rate Shipping Certain oversized or heavy items (such as large kitchenware or bulky gifts) are subject to a flat shipping rate of $24.50 CAD, regardless of destination. These items are clearly identified on their product pages.
Duties, Taxes & Customs Fees For orders shipped outside Canada, the recipient is responsible for any applicable import duties, customs fees, and local taxes. These charges are determined by your country's customs authority and are not included in our shipping rates. We recommend checking with your local customs office for an estimate before ordering.
Order Tracking Once your order ships, you'll receive a confirmation email containing your tracking number. You can use this number directly on the Canada Post or Purolator website to monitor your shipment.
Lost or Delayed Shipments If your order hasn't arrived within the estimated timeframe, please contact us at tamar@aghpur.com and we'll work with the carrier to locate your shipment.